To enhance your shopping experience, we use SF Express for shipping. This move is intended to provide you with faster and more reliable delivery. However, to comply with the latest regulations from the Taiwanese government, we need to introduce some new steps in our shipping process. This notice details these changes and how they may affect you.

Order Process

After you successfully place your order, our system will automatically send you a confirmation email requesting your ID number. This step is crucial to ensuring your package passes customs inspection and arrives safely. We understand this may require additional processing, but it's done to fully comply with Taiwanese government regulations and ensure you receive the best possible delivery service.

Data security

We are committed to strictly protecting your personal information. The ID number you provide will only be used for this delivery and will be destroyed immediately after the package is successfully delivered.

EZWay real-name authentication

According to Taiwan regulations, you need to complete real-name authentication through the Taiwan Customs EZWay system, otherwise you will not be able to pass customs.

No ID number provided

We are unable to process orders without an ID number. Your ID number is essential for shipping, so please ensure you provide this information when placing your order to avoid any delays.

If you are unable or unwilling to provide your ID number, please do not place an order as it is required to process your order.

Failure to provide an ID number will not be considered a reason for a refund. Please confirm that you can provide a valid ID number before ordering.

Important Tips

We respect every customer's right to choose. Providing your ID number is voluntary. However, we sincerely recommend that you cooperate with this process. Failure to provide the requested information may result in your order being unable to be shipped via SF Express, and your order will be non-refundable. To ensure you receive your desired product, we recommend that you carefully consider this before purchasing.

Further reading

For more information on SF Express's policies, please visit: SF Express Official Announcement

For detailed information and operation guide of the EZWay system, please refer to: Taiwan Customs EZWay Official Instructions

Disclaimer

Providing your ID number is voluntary. However, if you do not provide your ID number, we may not be able to complete the delivery of your order using SF Express, and your order will not be refunded.